At The Skin Sensé, we prioritize customer satisfaction and understand that schedules and decisions may change. This Cancellation & Refund Policy outlines the terms related to rescheduling, cancellations, and applicable refunds for services booked at our clinic.
Patients are advised to inform the clinic at least 24 hours in advance for any cancellations or rescheduling. This helps us manage our schedule and offer the slot to another patient in need. Last-minute cancellations may be subject to a rescheduling fee. Appointments are valid for 10 days or 1 review, whichever is earlier.
If you wish to cancel a prepaid treatment package, a written request must be submitted within 7 days of the first session. Refunds, if approved, will be issued after deducting the cost of sessions already utilized and applicable administrative charges. No refunds on treatments also.
Consultation charges, diagnostic tests, and medications are non-refundable once availed. Additionally, completed sessions from packages or treatments initiated cannot be refunded under any circumstances. No refunds on treatments also.
If a refund is approved, it will be processed within 7–10 working days through the original mode of payment. We will notify you via email or phone once the refund is initiated.
If a patient fails to show up for an appointment without any prior notice, the session will be considered as utilized, and no rescheduling or refund will be provided for the missed appointment.
We are committed to delivering the best care and services. If you have concerns about a treatment or session, please reach out to our clinic team immediately. We are here to review and address genuine concerns professionally.
The Skin Sensé reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically to stay informed about any changes to our cancellation and refund procedures.
If you have any questions or need clarification on our Cancellation & Refund Policy, feel free to contact us at contact@theskinsense.com or call us during working hours. We’re here to help you.
