At The Skin Sensé, we aim to deliver an exceptional shopping and shipping experience for all our customers. This Shipping Policy outlines our process, timelines, and key terms for the delivery of products purchased through our website.
We currently offer shipping across India. For international orders, please contact our support team before placing your order to confirm serviceability and estimated delivery timelines.
Orders are usually processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Standard delivery within India usually takes 3–7 business days, depending on the location. Delivery timelines may vary during festivals, sales, or unforeseen logistics delays.
We offer free shipping on orders above a certain value, which will be displayed at checkout. Orders below this threshold may incur a nominal delivery charge, depending on the delivery location.
Once your order is shipped, you will receive an email and/or SMS with tracking details. You can use this information to track your order via our delivery partner’s website.
While we strive to deliver your products within the promised timeframe, delays may occur due to weather conditions, courier delays, or other external factors. We appreciate your patience and understanding.
If you receive a damaged product or find items missing from your order, please contact us within 48 hours of delivery with relevant images and order details. We will investigate and resolve your concern promptly.
If you have any questions regarding shipping or delivery, feel free to reach out to us at contact@theskinsense.com or call us during our business hours. Our team is here to assist you.
